NHS England said it will be supporting a ‘system-wide pause’ on the NHS complaints process, including the suspension of the Parliamentary and Health Service Ombudsman complaints process for at least three months.
NHS England said in a bulletin to practices (28 March): ‘Due to the ongoing Covid-19 pandemic we are supporting a system wide “pause” of the NHS complaints process which will allow all health care providers in all sectors to concentrate their efforts on the front-line duties and responsiveness to Covid-19.
‘The initial “pause” period is recommended to be for three months with immediate effect. All health care providers can opt to operate as usual regarding the management of complaints if they wish to do so and this “pause” is not being enforced.
‘Please note that as of 26 March 2020, the Parliamentary and Health Service Ombudsman has stopped accepting new NHS complaints and has stopped work on open cases.’
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